Privacy Policy
Last updated: January 2025
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1. Information We Collect
At Pallets West Coast, we collect information you voluntarily provide when you fill out contact forms on our website, including your name, email address, company name, city, state, postal code, and details about your pallet needs. We also automatically collect certain technical information through cookies and similar technologies, such as your IP address, browser type, operating system, referring URLs, and pages visited on our site.
2. How We Use Your Information
We use the information we collect to respond to your inquiries and provide quotes for our pallet products and services; process and fulfill orders; improve our website, products, and services; send you relevant communications about our offerings (with your consent); comply with legal obligations and protect our rights; and analyze website usage to enhance user experience.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting business, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights, property, or safety.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information; opt out of marketing communications; request a copy of data we hold about you; and lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us at info@palletswestcoast.com.
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
8. Contact Us
If you have questions about this privacy policy, please contact us at:
Pallets West Coast
1875 W 6th Ave, Eugene, OR 97402
Email: info@palletswestcoast.com
California Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information. Pallets West Coast is committed to honoring these rights in full.
Right to Know
You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purpose for collection, and the categories of third parties with whom we shared it.
Right to Delete
You may request that we delete your personal information, subject to certain legal exceptions such as completing a transaction, detecting security incidents, exercising free speech, or complying with legal obligations.
Right to Correct
You may request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the information and the purposes of processing.
Right to Opt-Out of Sale/Sharing
You have the right to opt out of the sale or sharing of your personal information. Pallets West Coast does not sell personal information. We do not share personal information for cross-context behavioral advertising.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive different pricing, quality of service, or access to our products for making a privacy request.
Right to Limit Sensitive Data Use
You may limit our use and disclosure of sensitive personal information to only what is necessary to perform the services you have requested. We collect minimal sensitive data, limited to business contact information.
How to Submit a Request
To exercise any of these rights, email us at info@palletswestcoast.comwith the subject line "California Privacy Request." We will verify your identity and respond within 45 days as required by law. You may also designate an authorized agent to make a request on your behalf. We will process no more than two requests per 12-month period per consumer.
Data Retention Schedule
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Below is a detailed breakdown of our retention periods by data category.
| Data Category | Examples | Retention Period | Legal Basis |
|---|---|---|---|
| Contact Form Submissions | Name, email, company, message | 3 years | Legitimate business interest; potential contract formation |
| Quote Request Data | Pallet specifications, quantities, delivery location | 5 years | Contract performance; commercial records requirement |
| Customer Order Records | Order history, invoices, delivery records | 7 years | Tax and accounting regulations (IRS requirements) |
| Website Analytics | IP address, pages visited, session duration | 26 months | Legitimate interest in website improvement |
| Cookie Data | Session cookies, preference cookies | 12 months | Consent; legitimate interest in functionality |
| Email Communications | Correspondence, support tickets | 3 years | Legitimate business interest; dispute resolution |
| Marketing Preferences | Opt-in/opt-out records, consent timestamps | 7 years | Legal compliance; proof of consent |
When data reaches the end of its retention period, it is securely deleted or anonymized. Anonymized data (data that can no longer be linked to an individual) may be retained indefinitely for statistical and business analysis purposes.
Third-Party Services Disclosure
Pallets West Coast uses a limited number of trusted third-party services to operate our website, process inquiries, and analyze site performance. Below is a comprehensive disclosure of each service, the data it accesses, and the purpose for its use.
| Service Provider | Purpose | Data Accessed | Data Location | Privacy Policy |
|---|---|---|---|---|
| Vercel | Website hosting and deployment | Server logs, IP addresses, request metadata | United States | vercel.com/legal/privacy-policy |
| Google Analytics | Website traffic analysis and reporting | IP address (anonymized), pages visited, session data, device info | United States | policies.google.com/privacy |
| Google Fonts | Web font delivery | IP address, browser user-agent | Global CDN | policies.google.com/privacy |
| Email Service Provider | Form submission delivery and email communications | Name, email, message content | United States | Varies by provider |
Our Commitments Regarding Third Parties
- • We only use third-party services that maintain appropriate data protection standards.
- • We have Data Processing Agreements (DPAs) in place with all third parties that process personal data on our behalf.
- • We regularly review our third-party services and remove any that are no longer necessary.
- • We do not allow third parties to use your data for their own marketing purposes.
- • If we add new third-party services, this page will be updated to reflect the change.
Cookie Categories & Details
Our website uses cookies categorized by purpose. This detailed table explains each cookie type, its function, the data it stores, its lifespan, and whether it is strictly necessary for the website to function or requires your consent.
| Cookie Category | Purpose | Examples | Lifespan | Required? |
|---|---|---|---|---|
| Strictly Necessary | Essential for basic website functionality including page navigation, security features, and form submissions. | Session ID, CSRF token, load balancer cookie | Session | Yes |
| Performance / Analytics | Collect anonymized data about how visitors use the website, including pages visited, time on site, and error encounters. | _ga, _gid (Google Analytics), page view counters | 2 years (max) | No |
| Functional | Remember your preferences and choices to provide enhanced, personalized features across visits. | Language preference, region setting, form auto-fill | 1 year | No |
| Marketing / Advertising | Track visitors across websites to display relevant ads and measure advertising campaign effectiveness. | None currently used | N/A | No |
Managing Your Cookie Preferences
You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, accept all cookies, or be notified when a cookie is set. Note that blocking strictly necessary cookies may prevent portions of the website from functioning correctly. Clearing cookies will reset any preferences you have saved.
Do Not Track (DNT) Signals
Some browsers transmit "Do Not Track" (DNT) signals to websites. There is currently no industry standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals, but we respect your right to manage tracking through your browser cookie settings and through any consent mechanisms we provide.